Dana Chisnell works for the Massachusetts Institute of Technology Center for Civic Design, where she provides expertise in civic design and usability. There, she uses her skills in usability, information design, and plain language to help improve ballot design and elections.
Dana has her own usability company, Usability Works. The company provides:
- Ethnography, site visits, and formative usability tests to help teams learn about their users.
- Workshops, classroom training, and project-based training so teams get skills to do their own research.
- Participant recruiting for user research studies and usability tests using a radical approach that treats recruiting as bonus user research.
Dana is the co-author of Handbook of Usability Testing, Second Edition (Wiley 2008). She graduated from Michigan State University.
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