Lauren Ruiz is a lead designer with both consulting and in-house experience, and a passion for healthcare and education. Whether it’s product strategy for digital devices, mobile apps, software, or cross-channel services, she applies a broad range of human-centered methodologies to shape powerful and satisfying experiences.
She is currently a UX Lead at John Muir Health, a not-for-profit health system in the Bay Area of California, where she defines the user experience of John Muir Health’s digital health vision. As an adjunct faculty member, she teaches at the Jacobs Institute for Design Innovation at UC Berkeley, and is a founding faculty member of the IxD Master of Design program at California College of the Arts.
As a designer, educator and speaker, she has brought service design, user research practices, and product design strategy to companies ranging from Fortune 100 companies to startups in a broad span of categories. She has experience with project and client management, business development, recruiting and mentoring, along with leading and fostering career growth with design teams.
She has developed service design, design research, and foundational interaction design curricula both in the professional and academic arena. In addition to her work at UC Berkeley and CCA, Lauren has coordinated design education for Rock Health startups, developed and taught curriculum for Carnegie Mellon University, CooperU and The LUMA Institute.
Previously she managed the Fitbit Group Health design team, where she led strategic initiatives to shape the product roadmap. She spent over 7 years in consulting, where she led the design of products and services as a Practice Lead and Sr. Interaction Designer at Cooper (now acquired by Designit), with the technology consulting firm MAYA Design (now acquired by Boston Consulting Group), and the innovation firm Second Road (now acquired by Accenture Strategy).
Lauren is a seasoned speaker and author, and is always looking for new ways to engaging with the community. She holds a Master of Design from Carnegie Mellon University and a BA in English with minors in Graphic Design & Journalism from Loyola Marymount University.