No there’s no encoding issues in your browser 🙂 This is just one of the many strange ways some sites misspell my name: St?phanie, Stêphanie or StÃ©phanie. This talk is about user experience and how encoding and database decisions about formats and characters can create an awful experience.
The experience with have today doesn’t start on the web. What happens if you can’t get your parcel because your name was so poorly encoded that the postman can’t read it and find your address? It’s an awful experience to almost miss a flight because the name on your passport doesn’t match the name on your boarding pass. And what happens when you apply for a visa, can’t enter the special character in your name but might get denied access to the country because again, your Visa application doesn’t exactly match your passport?
I think it’s time we discuss encoding, diversity and user experience and stop putting the needs of our systems, database, before the needs of our users!