Susan Rice leads user experience strategy, research, and design at Toast Inc., where the team is revolutionizing the restaurant industry to empower restaurants to delight guests, do what they love, and thrive. She has deep expertise in B2B/B2C applications and e-commerce, and is passionate about motivating and coaching team members for growth in a psychologically safe and fun environment.
Susan holds a M.S. in Human Factors in Information Design from Bentley University and a B.A. in Psychology from U.C. Santa Barbara. She’s actively involved in the UX community and has presented on Design Thinking, UX strategy and organizational change.