Melissa is a UX designer passionate about building trust and using tech for social good. Melissa has a specialty in trauma-informed design — she won a grant in 2017 to work on this topic together with a nonprofit. Since then, she has helped design for people who have experienced human trafficking, PTSD, substance use disorder, and serious mental illness. In 2023 she received the Service to the Citizen Customer Experience Trailblazer Award for her work on 988, our national suicide hotline, and related...
Speaker Profile
Melissa Eggleston
DisciplinesContent Strategy, User Experience, User Research
TopicsCommunication, Design Strategy, Design Thinking, Diversity & Inclusion, Product Development, Social Innovation, Web & Mobile
IndustriesNonprofit, Technology










