Alberta Soranzo

Alberta Soranzo headshot

Alberta Soranzo is Global Head of Customer Experience at Vodafone Business where she leads a team of customer experience designers, BAs and analysts who are looking at shaping the future of communications by transforming the organization from within.

An incorrigible nomad, Alberta was born and raised in Italy, has lived in California and now works in London. She sketchnotes the meetings she attends (and there are many), is a ice hockey player and fitness enthusiast, and cares deeply about the very small things that, she says, “matter a lot”.

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