There is no playbook for a pandemic. The coronavirus is turning out to be a critical leadership stress test. What does good leadership look like in a time of crisis?
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Our Eternal (Digital) Afterlife
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What losing a partner in my twenties taught me about death and memory in the digital...
Outcomes that matter. Design to change behaviors.
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As designers, we have the power to influence outcomes and behaviours. Along with that...
The Design of Things You Don’t Want to Think About
TopicsCulture, Service Design
Designing is not about visibility, it’s about the details that create the memories...
The Architecture of Talent
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Service design places users squarely at the center of its practice, and fulfilling...
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What do we designers, strategists, and thinkers think about putting some of the most...
Design Thinking: Strategic Creativity at Work
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Speaker Lara Hanlon
What do those statements mean exactly? And how can you use design thinking in your...
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