Crystal Yan is a product, design and growth leader focused on designing product experiences that customers love, and a coach to leaders who want to build great teams and team cultures.
Currently, Yan is the Product Lead for Passbook by Remitly in Seattle, WA, where she leads teams to launch new businesses and financial services for immigrants and their families. Previously, she was a Public Interest Technology Fellow at New America focused on developing their investment thesis on people-centered policymaking, investing in and advising in organizations working to improve access to and usability of government benefits. Before that, she served a two year term with the United States Digital Service at the White House in Washington DC, where she led product and UX teams working on improving public services for 700,000+ asylum seekers and healthcare providers serving 57 million patients and she was an early (seed stage) hire at FiscalNote, where she helped the company achieve initial product-market fit, grow from 15 to 150+ employees, and go upmarket from mid-market to enterprise by launching a new enterprise product solution that tripled average contract value (ACV).
Yan has worked in the US, India, China, and Cambodia and spoken at technology and design conferences across the US, Canada, Mexico, Chile, China, India, Ireland, Germany, Norway, Portugal, the UK, Serbia, and Croatia. She teaches design at the School of Visual Concepts and is a graduate of Amherst College in economics.