Lauren is a Chicago-based design leader and writer. She spent years championing content-first design at Capital One, where she built and led a team of AI Content Designers responsible for creating conversations for the Capital One skill on Alexa and for Eno, the first natural language SMS chatbot created by a U.S. bank. She’s now leading a cross-functional design team focused primarily on design systems and data strategy at Cars.com.
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TopicsAccessibility, Design Systems
I’m a designer who can code & a developer who can design. I draw kinship from...
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Gretchen is a product design leader and author who runs an independent practice consulting...
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