Linn is one of Canada’s leading advocates of service design, and co-founded Service Design Toronto in 2013. She is currently an independent designer based in Toronto. In her previous role as Director, Design Strategy at Bridgeable, she applied service design methodologies to solve client challenges in fields like banking, telecommunications and the public sector. She is a respected contributor to Touchpoint, the journal for service design professionals, as well as writing frequently for Adobe on design. Linn has spoken around the world at events like Interaction (the IxDA conference), Adaptive Path’s Service Experience Conference and the Global Service Design Network Conference. Linn loves teaching and mentoring the next generation of designers, and often guest lectures at universities, as well as teaching at Hacker You in Toronto. She loves glitter, dancing, and cats, and can deadlift over 220 pounds.