Michelle Mederos is an Experience Design Lead at Airbnb’s Trust team. Previously, Michelle was a Product Design Lead at Facebook, where she designed for many of Facebook’s social impact products, including anti-harassment, mentorship, crisis response tools, and fundraisers. Before Facebook, she worked at Metromile and Volkswagen, where she envisioned future trends in driving and car ownership. Michelle earned her B.S. in Product Design from Stanford University, and has returned to her alma mater to teach and lecture at the d.school.