An empathic, design-driven and user-centric expert with over ten years of collective experience in business and service design, strategy, customer experience, innovation strategy, and change management. I am versatile and entrepreneurial. I am passionate about how technology, with human-centred approaches, drives business transformations and value for customer-centricity.
I advocate for design thinking and have facilitated and coached on design thinking methodologies and benefits for product development, business strategy, and creative problem-solving, even amongst non-designers.
