Whitney has a foot in two worlds: user experience research and civic design.
As a user researcher, she combines a fascination with people and an obsession to communicate clearly with her goal of bringing user research insights to designing products where people matter.” She’s written two books on the subject – Storytelling for User Experience: Crafting stories for better design and Global UX: Design and research in a connected world – to help practitioners keep users in mind throughout the creative process.
At the Center for Civic Design, she’s a nation-wide expert, bringing user experience expertise to improving the way citizens interact with government. She’s helped election officials redesign ballots, write national voting system standards, modernize Motor Voter registrations, make sure absentee ballots count, and create election guides that voters can really use.
She’s an expert in personas, research methods, storytelling, and accessible UX. Her most recent book is A Web for Everyone, connecting the needs of people with disabilities to great user experience.