Digital Accessibility Empathy Lab, a humble tool for user-oriented accessibility

A participant of a digital accessibiility empathy lab, with a persona on his smartphone and a simulation tool on his computer

Digital accessibility is not just a checklist. It is time to place the end user at the center of accessibility practices, for example via an empathy laboratory around disability situations and assistive tools. But empathy laboratories are criticized: stigmatization, gamification, validism… Find out how to properly implement it and what are the good and bad examples.

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