Jen has 20+ years of experience helping product teams design desirable, valuable, and feasible solutions for customers, partners, and employees. She has deep experience in qualitative research and user testing. She has worked in verticals such as financial services, insurance, healthcare, and cyber security.
She began her work life as a symphonic musician working in orchestras and chamber music groups where she first encountered the intuitive connection that musicians make with one another. Jennifer draws on those experiences to facilitate a similar type of collaboration for product teams and clients that she calls “the experience of design.”
Professional Highlights
Certified SAFe PO/PM – leveraged to coach POs in integrating experience strategy with product strategy
Co-inventor on a portfolio of patents for an employee-facing knowledge management system for finserv/insurance industry firm
Speaking Engagements
- UX Hong Kong 2019, February 15 & 16
- UXPA International Conference, Rio Mar, Puerto Rico, June 2018 – Co-presenter with River Brandon, Design Director, Travelers – “Hold onto your hats: The Scaled Agile Framework might be a good thing for design”
- Make Meaningful Work, Brighton, UK, June 2018 – Co-presenter with Daniel Szuc and Josephine Wong, founders of Apogee Consulting, UX Hong Kong, and Make Meaningful Work
- UXPA Boston Workshop, Boston, MA, November 11, 2017 – Make Meaningful Work by Designing Successful Product Teams, Co-facilitator with Daniel Szuc and Josephine Wong, founders of Apogee Consulting and UX Hong Kong
- Mad*Pow’s Financial Experience Design conference, Boston, MA, November 7, 2017 – Panel moderated by Adam Connor – From Innovation to Execution
- UXPA Boston Annual Conference, Boston, MA, May 2017 – User Research for Agile Teams panel with Chris Chiusano, Jen McGinn, Sarah Bloomer, Luis Valencia
- TechSpring Healthcare Innovation Incubator – Guest Speaker at networking event, December 2016
- UX Hong Kong, March 2015 and CT UXPA, Hartford, CT, February 2015 – Creativity, Imagination, and Innovation Workshop
- Boston Front End of Innovation Conference 2014 – Co-presentation: “Tapping into the Inner Innovator: Inspiring Employees to Think Differently”
- UXPA Boston User Experience Conference 2013 – The Shoemaker’s Son Needs Shoes: Designing a User Experience Practice Within the Enterprise Setting
- UPA Boston Conference 2011 – Co-presentation on Localization Research
