Laura Klein has been an engineer, researcher, designer, product manager and consultant, which means she’s worked with a lot of teams. But what makes a happy team? In writing her next book “Building Better Products”, she donned her research hat and interviewed a number of product teams around the world. In this talk at Mind the Product San Francisco, she shared some of her insights from that research into what makes happy product teams, and surprisingly how close they come to those heist teams we see in movies like Oceans 11 or The Italian Job.
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The Three Reasons Users Don’t Convert
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