Handling difficult conversations

Have you ever had a conversation that you’ve avoided, fudged, or handled badly? Whether it’s an angry exchange or a confrontation avoided, the feelings we’re left with are strikingly similar: a sense of doom, powerlessness, and simmering anger.

Conversations can be difficult because they’re high-stakes, they bring up difficult feelings, or they make people feel threatened.

Being able to step into those moments and handle them skilfully helps us to build a more honest, open environment, and helps us to do better work. Difficult conversations are at the heart of leadership – and they can transform your work.

This workshop will help you to define what makes a conversation difficult, and why they’re a good thing. It will give you three frameworks for handling difficult conversations. And you’ll have a chance to practice some skills and say three things you’ll do differently in future.

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