Emma Boulton is a Design / User Research Leader based near Cardiff in the UK. Now working as a freelance consultant, she previously led research at Monotype and in the BBC’s Audience Research team. She was a co-founder of the boutique design studio, Mark Boulton Design and there ran User Research projects for global clients such as Al Jazeera, CERN and Global Witness. As the commissioning editor of popular indie publisher, Five Simple Steps, she was instrumental in amplifying many new voices in the industry. Since 2018, she has been an admin, organiser and spokesperson for the burgeoning Research Ops community. Emma writes and speaks and you can often find her sharing her thoughts on Twitter and Medium.