Melissa is a UX designer passionate about building trust and using tech for social good. Currently, she works on the design team at the United States Digital Service. There her focus is on making government services easy-to-use and inclusive.
She also teaches UX at the University of North Carolina at Chapel Hill and through her own company, Birdcall. Melissa has a specialty in trauma-informed design — she won a grant in 2016 to work on this topic together with a nonprofit.
She has been working in the UX and content strategy field for more than 12 years.
Previously she led the UX effort at the sports tech start-up Teamworks in Durham, North Carolina, USA. Prior to that role, she consulted on UX and content projects across the US for five years. She helped small startups in the American Underground, called the “startup capital of the South,” as well as large organizations such as the Bill & Melinda Gates Foundation.
Melissa has also worked for Lenovo, Bloomberg News, and Duke University. She has a Master’s degree in Visual Communication from the University of North Carolina in Chapel Hill.