Trauma-informed Design

If a doctor, therapist, or police officer can communicate in a trauma-informed way, why can’t a website? If you serve people who have survived trauma (which is a huge portion of the global population,) is your website helping them feel empowered to take the next step toward positive change? Or are you aggravating the symptoms of trauma itself? Let’s consider the overlapping principles of user experience (UX) and SAMHSA’s Six Key Principles of a Trauma-Informed Approach.

What might a trauma-informed website look like? Keeping in mind the neurological, social, and physiological effects of trauma, we’ll discuss what website features may be user-friendly and what’s likely just frustrating. Learn about building trust online, considering context, accessible content, and more. We’ll look at website examples to understand what to do and what to avoid. In this session, you’ll gain practical tips, free tools, and places for further learning. Walk away with concrete plans to make your website more trauma-informed.

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