20 Ways to Say ‘No’

Twenty different ways to say “no” to an idea, a request, a design feature, a project, coworker, your mom, your best friend, and so forth.

More Talks by Andrea

TopicsCommunication, Ethics, Management & Strategy, Storytelling, Teamwork

Warning! The word b*llsh#t is extensively in this talk, luckily it's a short talk....

DisciplineContent Strategy

TopicsCommunication, Design Strategy, Management & Strategy

Organizations are messy places: politics thwart progress, departmental squabbles are...

DisciplineProduct Design

TopicsData, Design Strategy, Product Development

Measuring design experience and design quality is not easy, but as design's role...

DisciplinesUser Experience, User Research

TopicsCommunication, Design Strategy

Too often, user research is treated as an item on a checklist rather than a...

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