Personalisation is a fundamental tool to providing the optimal customer experience, generating more sales, and increasing customer retention. We all heard about the value of personalisation before, yet how many of us are actually doing it optimally and really serving the customer needs?
Nadia talks about Moonpig’s approach to making user experience personal and shares the challenges that came across Moonpig’s way.
TopicsLeadership
At a time where the whole world had to switch to all-remote work rapidly, let’s...
TopicsDesign Strategy, Leadership, Product Development, Service Design, Web & Mobile
Nadia share some tips that helped her team of UX professionals to work efficiently wi...
TopicsTeamwork
Developers and designers have very different job profiles. We often hear designers...
DisciplineUser Experience
TopicsAccessibility, Culture
IndustryHealthcare
Speaker Kara DeFrias
Three-time cancer survivor Kara DeFrias shares her story of love, loss, and the struggles ...
DisciplineUser Experience
TopicsDesign Strategy
Speaker Jessa Parette
How we hire and develop people makes or breaks our effectiveness as leaders. Yet,...
DisciplineGraphic Design
TopicsCulture, Design Systems, Diversity & Inclusion, Social Innovation
Speaker Alison Place
Feminist frameworks for design advocacy....
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