Personalisation is a fundamental tool to providing the optimal customer experience, generating more sales, and increasing customer retention. We all heard about the value of personalisation before, yet how many of us are actually doing it optimally and really serving the customer needs?
Nadia talks about Moonpig’s approach to making user experience personal and shares the challenges that came across Moonpig’s way.
TopicsLeadership
At a time where the whole world had to switch to all-remote work rapidly, let’s...
TopicsDesign Strategy, Leadership, Product Development, Service Design, Web & Mobile
Nadia share some tips that helped her team of UX professionals to work efficiently wi...
TopicsTeamwork
Developers and designers have very different job profiles. We often hear designers...
DisciplineUser Experience
TopicsAccessibility, Innovation
Speaker Whitney Quesenbery
Designing a web for everyone is a conscious act of innovation. Instead of focusing on...
DisciplineProduct Design
TopicsAccessibility, Design Strategy
IndustryFinance
Speaker Anna Cook
In this workshop you will learn: How to audit web experiences for...
DisciplineContent Strategy
TopicsAgile, Leadership, Service Design
IndustryTechnology
Speaker Meri Williams
Meri has managed teams at Procter and Gamble and recently at the Government Digital...
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