We know what makes most people click, but we don’t know as much about how they feel. Feeling is as important as form and function, and yet emotion isn’t always part of the design process. How do we do we move beyond solving problems to recognizing the rich emotional texture of our relationship with technology? This talk draws on the hallmarks of emotional intelligence—perceiving, understanding, communicating, and managing—to create a meaningful approach for emotional design that moves beyond delight.
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A Future with Feeling
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The Emotional Life of Your Autonomous Car
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Our emotional life with autos is complicated. Emotional AI may just help us sort it out....
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Designing Emotionally Intelligent Machines
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Machines are gaining in IQ, but they still have a low EQ. That's about to change....
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“So much of the news about technology tells us that the Internet makes us anxious,...
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Gen Z and the Future of Technology
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While the rest of us worry whether smartphones are ruining a generation, Generation Z...
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