It’s become standard to lean on quantitative, experiment-driven design, especially when decisions must be made quickly and with very little time and resources. But this method often only reveals surface-level themes and not much about your users’ true intentions. In this onboarding case study, Vicki will walk you through how we learned to design using intuition, blending science and design research to create a solution that met our users’ needs.
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DisciplinesUser Experience, User Research
TopicsDesign Strategy
IndustryTechnology
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Observing a usability test is like witnessing an accident; everyone sees it go down...

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The Future of Voice
DisciplineInteraction Design
TopicsAccessibility, Design Strategy, Innovation, Robotics & AI
IndustryTechnology
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Perception doesn’t necessarily match reality when it comes to today’s voice user...
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