A collaborative exploration of service patterns through the specific lens of social service experiences. Makaela and Genevieve will draw from their experience leading design initiatives for social service programs at the Department of Veteran Affairs, The Centers for Medicare & Medicaid Services, HealthCare.gov, and pilots with a variety of state governments. We invite designers from governments all over the world to share their experiences designing social service programs.
TopicsInnovation, Service Design
How might states improve Medicaid delivery to drive better outcomes for their residents?...
TopicsService Design
Better understand a service, unite teams, and identify opportunities for improvement...
TopicsService Design, Social Innovation
Designing for public interest projects at the federal, state and local levels. ...
TopicsPolicy, Service Design
Improving the American social safety net through humane technology...
TopicsCulture, Innovation
What makes technology successful in the public realm? Panel at the APA NYC...
TopicsDesign Strategy
Rising women in civic and government technology...
TopicsCommunity, Social Innovation
Closing panel of BigApps 2017 mentors...
TopicsCommunity
Final keynote discussion to close out the 2017 NYC School of Data...
TopicsMethodology
An introduction to user research in government for non-designers. ...
TopicsService Design
Exploring possibilities for service patterns for eligibility-based public services....
TopicsCommunity, Ethics, Service Design
Using service design to drive better health and social outcomes for millions of Americans....
DisciplineBrand
TopicsSocial Innovation
Speaker Cheryl Heller
...
DisciplineUser Research
TopicsLean
Speaker Laura Klein
...
DisciplinesProduct Design, User Experience, User Research
TopicsMethodology
Speaker Nidhi Jalwal
What do you get when you take a stuffed animal, shove a smartphone in it, download...
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