Across the country, as states have moved benefits services online, they are now looking for ways to truly leverage digital experiences to help people apply or manage their benefits online. How might states use a mobile-centric approach to improve Medicaid delivery to drive better outcomes for the people they serve? Vermont and Louisiana will share how they partnered with Code for America and Nava PBC to build tools like a document uploader that securely sends eligibility documents using the camera on your phone and a text-messaging service that provides reminders
and notices to nudge clients to take action
Speakers: Mitzi Hochheiser, Louisiana; Cassandra Madison, Vermont; Dustin Palmer, Code for America; Genevieve Gaudet, Nava PBC
