This Code for America 2019 workshop focused on how to develop a service blueprint for a public service.
A Service Blueprint for Success
Talk Gallery
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Kelli Ho and Genevieve Gaudet, Nava PBC
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Mobile-first for Medicaid at MESC 2019
TopicsInnovation, Service Design
How might states improve Medicaid delivery to drive better outcomes for their residents?...
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Exploring social service patterns
TopicsService Design
Exploration of social services patterns at International Design in Government 2019 ...
VideoGeneral Info
OneTeamGov with Genevieve Gaudet
TopicsService Design, Social Innovation
Designing for public interest projects at the federal, state and local levels. ...
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Humane Technology with Genevieve Gaudet
TopicsPolicy, Service Design
Improving the American social safety net through humane technology...
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Daring in the Digital: Challenges and Opportunities for Technologies in the Public Realm
TopicsCulture, Innovation
What makes technology successful in the public realm? Panel at the APA NYC...
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Civic & Government Technology
TopicsDesign Strategy
Rising women in civic and government technology...
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Growing Civic Technology in New York City
TopicsCommunity, Social Innovation
Closing panel of BigApps 2017 mentors...
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Growing a Healthy Internet Ecosystem in NYC
TopicsCommunity
Final keynote discussion to close out the 2017 NYC School of Data...
Slides
How to do user research when you don’t have a design team
TopicsMethodology
An introduction to user research in government for non-designers. ...
SlidesGallery
Exploring Service Patterns for Social Services
TopicsService Design
Exploring possibilities for service patterns for eligibility-based public services....
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Better Foundations, Not Better Facades
TopicsCommunity, Ethics, Service Design
Using service design to drive better health and social outcomes for millions of Americans....
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Deconstructing Online Hate
DisciplinesInformation Architecture, Interaction Design, User Experience, User Research
TopicsDiversity & Inclusion, Ethics, Policy, Taxonomy
IndustryNonprofit
Speaker Erin Malone
What does the landscape of online hate look like and how do you visualize it?...
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Design rituals to unlock your teams’ potential
DisciplineDesign Operations
TopicsCommunication, Culture, Leadership
Speaker Nina Jurcic
How might we turn a bunch of individuals into a well-performing team using design rituals...
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Better together: Guidelines for designing Human-AI Interactions
DisciplinesProduct Design, User Experience
TopicsCreativity, Design Strategy, Ethics, Innovation, Product Development, Robotics & AI
Speaker Ruth Kikin-Gil
A practitioner’s guide to creating useful, usable, desirable, and responsible AI products....
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