This Code for America 2019 workshop focused on how to develop a service blueprint for a public service.
A Service Blueprint for Success
Talk Gallery
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Kelli Ho and Genevieve Gaudet, Nava PBC
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General Info
Mobile-first for Medicaid at MESC 2019
TopicsInnovation, Service Design
How might states improve Medicaid delivery to drive better outcomes for their residents?...
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Exploring social service patterns
TopicsService Design
Exploration of social services patterns at International Design in Government 2019 ...
VideoGeneral Info
OneTeamGov with Genevieve Gaudet
TopicsService Design, Social Innovation
Designing for public interest projects at the federal, state and local levels. ...
VideoGeneral Info
Humane Technology with Genevieve Gaudet
TopicsPolicy, Service Design
Improving the American social safety net through humane technology...
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Daring in the Digital: Challenges and Opportunities for Technologies in the Public Realm
TopicsCulture, Innovation
What makes technology successful in the public realm? Panel at the APA NYC...
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Civic & Government Technology
TopicsDesign Strategy
Rising women in civic and government technology...
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Growing Civic Technology in New York City
TopicsCommunity, Social Innovation
Closing panel of BigApps 2017 mentors...
VideoGeneral Info
Growing a Healthy Internet Ecosystem in NYC
TopicsCommunity
Final keynote discussion to close out the 2017 NYC School of Data...
Slides
How to do user research when you don’t have a design team
TopicsMethodology
An introduction to user research in government for non-designers. ...
SlidesGallery
Exploring Service Patterns for Social Services
TopicsService Design
Exploring possibilities for service patterns for eligibility-based public services....
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Better Foundations, Not Better Facades
TopicsCommunity, Ethics, Service Design
Using service design to drive better health and social outcomes for millions of Americans....
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Toward Research Literacy
DisciplineUser Research
TopicsMethodology
Speaker Veronica Erb
Research isn’t a set of methods. It’s our dynamic process for understanding. In...
VideoGeneral Info
The Enterprise UX Journey: Lessons From the Voyage
DisciplineUser Experience
TopicsDesign Systems, Leadership
Speaker Catherine Courage
How do you build a customer experience team from 1 to 300+ people? Catherine Courage...
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When algorithms fail in our personal lives
DisciplinesArt, User Experience, User Research
TopicsCulture, Social Networks
Speaker Caroline Sinders
“Social Media Break Up Coordinator“ is a performance art piece and lecture...
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