In government, it’s not always possible to hire a design team. The good news is that you don’t always need one. This talk is targeted at teams inside government who don’t have a dedicated design team but want to learn more about how people use their product or service and how it might improve. In this talk, we shared simple tools for planning research, gathering feedback from real users, and trying out simple changes to a digital product or public service.
TopicsInnovation, Service Design
How might states improve Medicaid delivery to drive better outcomes for their residents?...
TopicsService Design
Exploration of social services patterns at International Design in Government 2019 ...
TopicsService Design
Better understand a service, unite teams, and identify opportunities for improvement...
TopicsService Design, Social Innovation
Designing for public interest projects at the federal, state and local levels. ...
TopicsPolicy, Service Design
Improving the American social safety net through humane technology...
TopicsCulture, Innovation
What makes technology successful in the public realm? Panel at the APA NYC...
TopicsDesign Strategy
Rising women in civic and government technology...
TopicsCommunity, Social Innovation
Closing panel of BigApps 2017 mentors...
TopicsCommunity
Final keynote discussion to close out the 2017 NYC School of Data...
TopicsService Design
Exploring possibilities for service patterns for eligibility-based public services....
TopicsCommunity, Ethics, Service Design
Using service design to drive better health and social outcomes for millions of Americans....
DisciplinesUser Experience, User Research
TopicsDesign Strategy, Methodology
Speaker Indi Young
Many of the applications you develop are applications you would use. This makes it...
DisciplineFront-end Engineering
TopicsHTML
Speaker Emily Lewis
Author Emily Lewis discusses microformats and semantics at the Voices That Matter:...
DisciplineUser Experience
TopicsLeadership, Teamwork
IndustryTechnology
Speaker Alissa Briggs
In this talk, you’ll learn how skyscrapers get built and apply these lessons to...
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