Empathy helps you create human-centered products, nurture strong member relationships, build a more integrated team and champion your own needs. Empathy is not a magical gift: It’s a skill you can cultivate. In this video, empathy expert Whitney Hess walks the THINK 16 audience through simple steps to build empathy throughout an organization – and within yourself.
More Talks by Whitney

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When I Speak My Mind
TopicsCommunication
As a child, Whitney was repeatedly scolded for being too opinionated. She was told to...

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What’s Your Problem? Putting Purpose Back into Your Projects
TopicsCareer
“What do you do?” has become the standard opening line for getting to know...

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Party of One: Surviving The Corporate Jungle As A Solo UX Practitioner
TopicsCareer
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Do You Speak Jackal or Giraffe? Resolving Conflict at Work
TopicsCommunication, Teamwork
Whitney Hess demonstrates how to apply nonviolent communication to everyday work...

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Being Integral: Developing You
TopicsLeadership, Teamwork
It’s a given that much of our success depends on our ability to foster meaningful...

General Info
From Superhero to Zero
TopicsLeadership
Whitney is a well-known user experience coach who works with leaders worldwide to...

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Exercising Empathy to Resolve Conflict at Work
TopicsCommunication, Teamwork
85% of employees experience conflict at work. 25% have seen conflict result in...

VideoGeneral Info
Design Principles: The Philosophy of UX
TopicsDesign Strategy
Whitney Hess, user experience designer, explores the principals of good user design...
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Style Guide for Consistent User Experience
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TopicsDesign Systems, Web & Mobile
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Best practices for creating and maintaining style guide to create consistent...

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Planned Serendipity
DisciplineProduct Design
TopicsCulture, Innovation, Social Innovation
Speaker Kate Canales
Kate Canales and 3 ways to increase the incidence of serendipity. Serendipity...

Slides
Behind the AI Curtain: Designing for Machine Learning Products
DisciplinesUser Experience, User Research
TopicsData, Innovation
Speaker Crystal Yan
When startups first launch, they can make the news with application of cutting edge...
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