Empathy helps you create human-centered products, nurture strong member relationships, build a more integrated team and champion your own needs. Empathy is not a magical gift: It’s a skill you can cultivate. In this video, empathy expert Whitney Hess walks the THINK 16 audience through simple steps to build empathy throughout an organization – and within yourself.
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When I Speak My Mind
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As a child, Whitney was repeatedly scolded for being too opinionated. She was told to...
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What’s Your Problem? Putting Purpose Back into Your Projects
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“What do you do?” has become the standard opening line for getting to know...
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Party of One: Surviving The Corporate Jungle As A Solo UX Practitioner
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Do You Speak Jackal or Giraffe? Resolving Conflict at Work
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Whitney Hess demonstrates how to apply nonviolent communication to everyday work...
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Being Integral: Developing You
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It’s a given that much of our success depends on our ability to foster meaningful...
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From Superhero to Zero
TopicsLeadership
Whitney is a well-known user experience coach who works with leaders worldwide to...
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Exercising Empathy to Resolve Conflict at Work
TopicsCommunication, Teamwork
85% of employees experience conflict at work. 25% have seen conflict result in...
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Design Principles: The Philosophy of UX
TopicsDesign Strategy
Whitney Hess, user experience designer, explores the principals of good user design...
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Food to Feed the World
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TopicsInnovation, Social Innovation, Storytelling, Sustainability
Speaker Lara Hanlon
What is a delicacy? Something fowl to one might be appetising to another but more...
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Collaging: Getting Answers to the Questions You Don’t Know to Ask
DisciplinesUser Experience, User Research
TopicsDesign Thinking
IndustryTechnology
Speaker Kyle Soucy
Talk at ConveyUX about using Collaging, a needs-elicitation technique, in UX Research....
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Like It! How Brands and Businesses Can Flourish in the Age of Social Media
DisciplinesBrand, Business, Product Design
TopicsSocial Networks
Speaker Margaret Stewart
Margaret Gould Stewart is one of the world’s leading experts in online user design....
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