Empathy helps you create human-centered products, nurture strong member relationships, build a more integrated team and champion your own needs. Empathy is not a magical gift: It’s a skill you can cultivate. In this video, empathy expert Whitney Hess walks the THINK 16 audience through simple steps to build empathy throughout an organization – and within yourself.
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When I Speak My Mind
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From Superhero to Zero
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Exercising Empathy to Resolve Conflict at Work
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Design Principles: The Philosophy of UX
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