When designing a service consider the Holistic view. From current users, vulnerable users, complex users, future users, and those who deliver the service (including those in management)
Putting people first: accessibility through design
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Putting people first: UX through a service design lens
TopicsService Design
UX has the word ‘user’ in the title, but how many organisations really recognise...
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Designing for Perspectives
DisciplinesBusiness, User Research
TopicsCulture, Data
IndustryArts & Entertainment
Speaker Tricia Wang
We in the west have long had the bad habit of confusing our individual perspective...
VideoGeneral Info
Just Enough Research
DisciplinesProduct Design, User Research
TopicsInnovation
Speaker Erika Hall
Every product, service, or interface we design in the safety and comfort of our...
VideoGallery
Information Architecture and Content Strategy: The Experience Making Magic of Tidying Stuff
DisciplinesContent Strategy, Information Architecture
TopicsAccessibility, Web & Mobile
Speaker Natalie Dunbar
How IA and content strategy have evolved over time as complementary disciplines....
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